1. Pay your vet’s bill
2. Lodge your claim
Claim online
Lodge your claim online and send your vet’s itemised invoices to [email protected]
24 hours, 7 days a week
Download the claim form
You can send your completed form and your vet’s itemised invoices to either:
Budget Direct Pet Insurance
PO Box 342
Toowong QLD 4066
The sooner you lodge your claim, the sooner we can reimburse you for your eligible vet expenses.
5 Days
3. Leave it with us
Within 2–5 business days of you lodging your claim, we’ll contact you if we need any more information.
4. Get a decision
On acceptance of your claim, we’ll reimburse you up to 80% of your eligible vet expenses (benefit limits and an excess apply). The money will be deposited into your nominated bank account.
Questions?
If you have any claims-related questions, please call us on 1800 931 664 (Monday to Friday, 8am–5pm AEST). We’ll be happy to help.
