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1. Pay your vet’s bill

2. Lodge your claim

Claim online

Lodge your claim online and send your vet’s itemised invoices to [email protected]

24 hours, 7 days a week

Download the claim form

You can send your completed form and your vet’s itemised invoices to either:

Budget Direct Pet Insurance
PO Box 342
Toowong QLD 4066

The sooner you lodge your claim, the sooner we can reimburse you for your eligible vet expenses.

⁠5 Days

3. Leave it with us

Within 2–⁠⁠5 business days of you lodging your claim, we’ll contact you if we need any more information.

4. Get a decision

On acceptance of your claim, we’ll reimburse you up to 80% of your eligible vet expenses (benefit limits and an excess apply). The money will be deposited into your nominated bank account.


If you have any claims-related questions, please call us on 1800 931 664 (Monday to Friday, 8am–5pm AEST). We’ll be happy to help.