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1. Collect the required information
It’ll be quicker and easier for you to lodge your claim if you have the following information handy:
- your policy number
- details of the incident, including time and place
- other drivers’ names, addresses, vehicle registration numbers, and insurance details
- any witnesses’ names and contact details
- details of any tow-truck company used
- police report number (if applicable).
You may wish to read the product disclosure statement, to see what you can claim.
3. Leave it with us
Within two business days of you lodging your claim, we’ll contact you to advise you of the next steps and, if necessary, request more information.
4. Get a decision
On acceptance of your claim, we’ll either repair, replace or pay you the market or agreed value of your vehicle.